Mix Signals

Returns & Refunds

Thoughtfully made. Carefully considered.

We hope you love your Mix Signals purchase. If something isn't quite right, please review the policy below before submitting a return request.

Eligibility
Non-returnable
How to request
Refunds
Store credit
Not eligible
Final review
Return Eligibility

Return requests must be submitted within 48 hours of delivery. To qualify for a return:

  • The item must be unworn, unused, and unwashed.
  • All original tags, labels, and packaging must be intact.
  • The garment must be returned in the same condition in which it was received.
  • Each order is eligible for one return request only.
Orders purchased using Store Credit are not eligible for returns, refunds, or additional Store Credit.
Non-Returnable Items

The following items are not eligible for return:

  • Products altered or customised at the customer's request.
  • Sale, discounted, or promotional items.
  • Products returned without original tags or packaging.
  • Products showing signs of wear, washing, staining, damage, or alteration.
As many of our garments feature handcrafted techniques and artisanal detailing, slight variations in embroidery, colour, texture, placement, or finish are natural characteristics of the product and should not be considered defects.
How to Request a Return

To initiate a return, please contact us within 48 hours of receiving your order. Your request must include:

1

Order number

Your order confirmation number from your purchase email.

2

Clear photographs of the product

Show the item clearly, including any defect or issue.

3

Clear photographs of the packaging received

Include photos of the box or bag as delivered.

4

A brief description of the issue

Returns sent without prior approval will not be accepted.

Refunds & Store Credit

Refunds or Store Credit are issued only after the returned item has been received and successfully passes our quality assessment. The following situations may be approved:

Eligible situations

Verified manufacturing or quality defects · Incorrect item received · Orders confirmed as lost in transit following courier investigation

Please note

Refund value is limited to purchase price only. Shipping, customs, duties, taxes, and handling charges are excluded and non-refundable.

  • Return shipping costs are the customer's responsibility.
  • For international returns, customers are responsible for all courier charges, customs duties, taxes, handling fees, and any other applicable costs.
  • Refunds and credits are processed only after the returned shipment has been received and inspected.
Store Credit

Where applicable, Store Credit may be offered in place of a monetary refund.

  • Store Credit is valid for 365 days from the date of issue.
  • Store Credit can be redeemed against future purchases on mixsignals.com.
  • Store Credit is issued only for the value of the returned product and does not include shipping charges.
Situations Not Eligible for Refund

Refunds or Store Credit will not be issued for:

  • Returns or refunds relating solely to fit or sizing. Mix Signals garments are produced in small batches and each piece is carefully prepared before dispatch. We encourage customers to review product measurements and sizing information before placing an order.
  • Incorrect or incomplete shipping information provided at checkout.
  • Three failed delivery attempts by the courier partner.
  • Refused deliveries.
  • Minor colour variations caused by lighting, photography, or screen settings.
  • Natural variations in handcrafted work.
  • Products returned in used, damaged, or altered condition.
  • Requests submitted after the 48-hour reporting window.
Final Review

All return requests are reviewed on a case-by-case basis.

Mix Signals reserves the right to determine the eligibility of any return request and make the final decision regarding refunds and Store Credit.